Refunds
We happy to arrange an exchange or offer a store credit subject to the terms and conditions below. However please note we do not offer Cash Refunds.
 

Product Returns
Should you not be happy with your purchase you may return it for a Store Credit subject to the following terms.

You must notify us within 14 days from date of purchase to be eligible for any exchange or credit.

All returns (other than for Faulty goods) are subject to a 15% restocking fee and any shipping costs incurred in the transaction / return.

The customer shall be responsible for shipping costs for all warranty and returns.

Return of goods will only be considered if unused and returned in original packaging. The Supplier reserves the right to refuse any Return, if in the opinion of the supplier, the goods have been used or soiled in any way.

ALL Returns must be accompanied by the Original Receipt and return authorisation number to be considered for exchange or store credit. (See instructions below on how to obtain a Return Authorisation number)

There will be No exchanges on Video, CD-ROM or DVD purchases unless the original product was defective. We do not rent these items.

All battery-operated toys are tested working prior to dispatch at our warehouse, however, should you have a problem with an item please refer to our 30 Day limited Warranty below.

Return Procedure
E-mail us at enquiries@purely4pleasure.com  

Explain the product defect and provide us with your original Order Number. Be sure to include your Name, Address, Telephone number, and e-mail address.

Once you contact us, we will e-mail you, to let you know if you are entitled to an exchange or store credit. If you are, this email will contain your Return Authorisation Number and the correct address to post the item to.

Once you have all the correct information place the item in its original box or covering along with your original Receipt.

Please write the supplied authorisation number on the Receipt.

RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR APPROVAL FROM US,  AND AN AUTHORISATION NUMBER .

30 DAY LIMITED WARRANTY (Consumable products excluded.)
If due to any defect in materials or workmanship, this product fails to maintain its integrity or its moving parts, or becomes inoperable, the supplier will repair this product or, at the suppliers sole option, replace it with a like or reasonably similar product. This warranty does not cover product repair and/or replacement because of acts of God, misuse, accident, unauthorised repair or alteration or other cause not within the control of the supplier. Repaired or replacement products are warranted only for 30 days. The customer is responsible for shipping costs for all warranty service. Toy related products are sold as novelties only. If your item becomes defective after the initial 30 days, you must contact the manufacturer directly.

PLEASE DO NOT TAKE IT UPON YOURSELF TO TRY AND REPAIR YOUR SEX TOY. IF WE DETERMINE THAT YOU, (OR ANYONE ELSE ), HAS OPENED, UNSCREWED, BROKEN SEALS, TAMPERED WITH, OR ATTEMPTED TO REPAIR THE SEX PRODUCT, WITHOUT OUR CONSENT, WE WILL NOT ISSUE AN EXCHANGE OR STORE CREDIT. PLEASE CONTACT US FIRST, IF THERE IS A PROBLEM.